![]() “All are focused on access to the websites of the telcos. “As of today, we have reached around 400 to 500 complaints,” CICC Undersecretary Alexander Ramos said. Up to 160 million physical SIM cards and e-SIMs are expected to be registered - prepaid and postpaid combined.Īt least 400 complaints were received by the department’s hotline as of late Tuesday evening, DICT’s Cybercrime Investigation and Coordinating Center (CICC) told CNN Philippines’ The Final Word. “Concerns related to the SIM registration can be directed to them through hotline 1326,” the DICT said. The department also launched on Tuesday a 24/7 complaint center where subscribers can report issues or provide suggestion to improve the registration process. RELATED: What you need to know about the SIM registration law The Department of Information and Communications Technology (DICT) on Monday said issues may occur in the first two weeks of SIM registration, but telcos have assured they will improve their processes. SMART and DITO also said their subscribers could go to any of their stores where they could be assisted to register. On the other hand, Cathy Yang, PLDT-Smart first vice president and corporate communications head, told CNN Philippines that heavy website traffic is “good news” as it shows people are eager to comply with the law.įor now, she asked subscribers to be patient as they increase the capacity of their system. “Globe takes full responsibility for the actions it has taken and is prepared to accept any regulatory penalty if merited, in order to prioritize the protection of its customers' data,” it added. Globe added it has requested the NTC for a maximum of three days to observe its registration portal to ensure all patches made are technically stable. “These issues prompted Globe to take proactive measures to make the site temporarily inaccessible as customer data security is paramount and any problem detected is treated with utmost severity,” it said, as it asked for understanding. The company explained that “despite all the preparation, technical tests and due diligence” it has conducted, it discovered potential minor vulnerabilities in its microsite that require patching to prevent any serious threat to customer data. In a statement on Tuesday evening, Globe apologized to its customers who experienced problems and said it has already informed the National Telecommunications Commission (NTC) about the issue in its SIM registration portal. He also told CNN Philippines’ The Source that the company has deployed a team of technical and customer engagement staff to make sure that concerns of customers are addressed and online registration will be seamless once it resumes. “Our people are working on it as we speak and we hope to be able to get back on track with the registration anytime of the day,” said Manny Estrada, head of regulatory development and strategy of Globe Telecom Corporate Legal Services Group. Globe replied to some netizens, saying they should try to access the link again at a later time. Tuesday, the first day of the mandatory SIM registration. ![]() Metro Manila (CNN Philippines, December 27) - Subscribers who wanted to register their SIMs early were greeted by server issues despite the telecommunications companies' assurance they are ready to accommodate the deluge of registrants.īoth Globe and SMART registration links showed a "Bad gateway" prompt as of 6:30 a.m.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |